> For the complete documentation index, see [llms.txt](https://onugc.gitbook.io/onugc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://onugc.gitbook.io/onugc/legal-index/refunds.md).

# Refund Policy

Last updated: 2026-05-06

This Refund Policy explains how refunds work for ON UGC.

Contact: <support@onugc.art>

### 1) Monthly subscriptions

* Monthly subscriptions are billed in advance.
* You can cancel anytime. Cancellation stops future billing and access continues until the end of the current billing period.

### 2) Refunds

Unless required by law, ON UGC generally does not provide refunds for:

* partial months of service
* unused tokens
* unused time remaining in a billing period after cancellation

If we issue a refund in our discretion, it may be prorated or limited.

### 3) Billing disputes

If you believe a charge is incorrect, contact support promptly before filing a chargeback.

### 4) Chargebacks

Chargebacks may result in account restriction and may cause loss of promotional or locked-in pricing.

### 5) Exceptions

Refunds may be provided where required by applicable law.

### 6) Contact

Billing questions: <support@onugc.art>