> For the complete documentation index, see [llms.txt](https://onugc.gitbook.io/onugc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://onugc.gitbook.io/onugc/legal-index/refunds.md). # Refund Policy Last updated: 2026-05-06 This Refund Policy explains how refunds work for ON UGC. Contact: ### 1) Monthly subscriptions * Monthly subscriptions are billed in advance. * You can cancel anytime. Cancellation stops future billing and access continues until the end of the current billing period. ### 2) Refunds Unless required by law, ON UGC generally does not provide refunds for: * partial months of service * unused tokens * unused time remaining in a billing period after cancellation If we issue a refund in our discretion, it may be prorated or limited. ### 3) Billing disputes If you believe a charge is incorrect, contact support promptly before filing a chargeback. ### 4) Chargebacks Chargebacks may result in account restriction and may cause loss of promotional or locked-in pricing. ### 5) Exceptions Refunds may be provided where required by applicable law. ### 6) Contact Billing questions: --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://onugc.gitbook.io/onugc/legal-index/refunds.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.