> For the complete documentation index, see [llms.txt](https://onugc.gitbook.io/onugc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://onugc.gitbook.io/onugc/legal-index/locked-in-pricing.md).

# Keeping Your Locked-in Price

Last updated: 2026-05-06

This page explains how locked-in pricing works and how to avoid losing your locked-in discount.

Contact: <support@onugc.art>

### 1) What “locked-in” means

If your subscription includes a locked-in discount, your discounted price remains in effect as long as your subscription stays active and unchanged.

Locked-in pricing is tied to:

* your ON UGC account, and
* the active subscription on that account.

### 2) How people usually lose locked-in pricing

#### 2.1 Canceling your subscription

If you cancel, your locked-in discount ends. If you subscribe again later, you may be charged the standard price available at that time.

#### 2.2 Changing your plan

Upgrading or downgrading (Starter/Maker/Visionary) may end locked-in pricing unless ON UGC explicitly states otherwise.

#### 2.3 Payment failures or subscription lapses

If your payment fails, your subscription may lapse or be canceled by the billing provider. A lapse can end your locked-in price.

To avoid this:

* keep a valid payment method on file
* update your card before it expires
* resolve failed payments quickly

#### 2.4 Chargebacks / payment reversals

Chargebacks may cause loss of locked-in pricing.

#### 2.5 Switching promotions

If you apply a different offer that replaces your current discount, the original locked-in discount may not be recoverable.

### 3) Tokens: monthly refresh; no rollover

Subscriptions include a monthly token allocation.

* Tokens refresh monthly.
* Unused subscription tokens do not roll over.

If we display “videos per month” estimates, those are based on the current token pricing model and may change.

### 4) Provider cost changes

Locked-in pricing is intended to be stable. However, if underlying AI/provider costs materially increase, ON UGC may need to modify or discontinue locked-in discounts for affected subscriptions.

### 5) Quick checklist

To keep your locked-in price:

* don’t cancel
* don’t change plans unless you accept losing the locked price
* keep your payment method current
* avoid chargebacks


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